CASE STUDY: Preventing Rodent Issue for a National Retailer
Background
In early summer, CS Hudson was approached by a national retailer facing a persistent rodent issue at a Bronx, New York, location. The store had been under a daily service cadence with a previous vendor for several months, yet the pest problem remained unresolved. The ongoing issue was not only disrupting operations but also jeopardizing the retailer’s brand reputation and customer experience.
Challenge
The recurring rodent issue at the Bronx location highlighted major inefficiencies in the prior pest control approach. Despite daily service visits, there was no resolution to the problem. Contributing factors included:
Lack of effective exclusion measures.
Sanitation challenges that encouraged rodent activity.
Reactive service tactics instead of a proactive, tailored strategy.
This combination led to excessive service calls, increased costs, and ongoing operational disruptions, leaving the retailer in urgent need of a long-term solution.
Solution
CS Hudson conducted a thorough site assessment and developed a comprehensive, aggressive treatment plan tailored to the store’s specific needs. Key elements of the solution included:
New Equipment Implementation: Replacing ineffective tools with all-new, high-quality pest control equipment to improve effectiveness.
Exclusion and Sanitation Efforts: Addressing structural and environmental vulnerabilities by sealing entry points and enhancing sanitation practices to eliminate contributing factors.
Proactive Communication: Partnering closely with store staff to provide clear guidance and establish a collaborative approach to pest management.
Preventative Maintenance Program: Transitioning the location from daily reactive service calls to a weekly preventative program to ensure long-term control and prevention of rodent activity.
Results
The tailored approach delivered significant results within just eight weeks:
Reduction in Service Calls: Emergency calls decreased from daily to a single recurring weekly service visit.
Elimination of Reactive Work Orders: Exclusion and sanitation efforts resolved the root cause, negating the need for reactive emergency work orders.
Improved Brand Protection: The pest-free environment safeguarded the retailer’s brand image and enhanced the customer experience.
Cost Savings: The preventative program reduced future product damage expenses and minimized operational disruptions.
By creating a true partnership with the retailer, CS Hudson successfully addressed the rodent issue and implemented sustainable practices to prevent future reoccurrences.