CASE STUDY: Effective Pest Control Solutions for Large Retail Chain
Background
CS Hudson was approached by a large national retailer with nearly 5,000 locations across the U.S. The retailer was struggling to achieve "first call resolution" on emergency pest control issues, resulting in repeated service callbacks. These call-backs disrupted store operations, increased costs, and impacted overall store performance and customer experience.
Challenge
The retailer's lack of an effective pest control strategy led to frequent call-backs for unresolved pest issues. This created significant inefficiencies, as each repeated call not only required additional resources but also caused interruptions that affected store operations and customer satisfaction. Given the large footprint of nearly 5,000 stores, the recurring pest issues were generating increased costs and operational disruptions on a large scale.
Solution
To address these challenges, CS Hudson developed a tailored pest control program for the retailer. Key elements included: Coordinated Scope of Services: A customized service scope, managed by our preventative maintenance specialists, ensured consistent quality across all locations.
Customized Service Frequencies: We adjusted service frequencies based on each store's regional needs, proactively addressing issues and minimizing recurrence and unnecessary service calls.
Result
The tailored pest control program led to substantial improvements for the retailer:
Dramatic Reduction in Call-Backs: By optimizing first-call resolutions, the frequency of repeated pest control calls dropped significantly, minimizing operational disruption and enhancing store productivity.
Increased Cost Savings: The reduction in call-backs led to considerable cost savings, directly benefiting the retailer's bottom line by reducing repeated service expenses.
Higher First-Call Resolution Ratings: With proactive and customized service schedules, first-call resolution ratings improved notably, bolstering the retailer's confidence in an effective, reliable pest control solution.