Case Study: Swift Resolution of a Wildlife Challenge for a National Retailer

Background

A prominent national retailer with locations across major U.S. markets encountered an unexpected issue at one of their stores that required immediate attention.

Challenge

A bat was discovered hanging from the ceiling in the workspace department, creating unsanitary conditions with droppings, posing a nuisance to staff, and causing damage to nearby products. Swift intervention was essential to ensure the safety of employees, prevent further disruptions, and restore the workspace to a clean, functional state.

Solution

Addressing wildlife issues such as bats can be particularly challenging, as many pest control companies do not handle bat-related incidents. Leveraging our extensive network of certified and vetted providers, we acted quickly to dispatch a qualified team on the same day.

The two-person team implemented a strategic and coordinated approach: one technician carefully “chased” the bat while the other acted as a catcher to secure its safe removal. Additionally, exclusion measures were performed to prevent future bat access, ensuring the problem would not recur.

Result

The bat was successfully captured and safely released without harm that same evening. The store manager confirmed the issue was fully resolved, and the workspace was restored to a clean, safe condition. Operations returned to normal seamlessly, with no further disruption to the store’s business.